Returns & Exchanges
At Giant Bikes Osborne Park, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't quite right, you can return or exchange it within 30 days of purchase provided it is in new, unused condition with original packaging.
Check Eligibility
Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase.
Gather Documentation
Locate your original tax invoice or proof of purchase, as this is required for all returns and warranty assessments at our Osborne Park store.
Choose Return Method
Bring your item directly to our Osborne Park showroom for an immediate assessment or contact our team to arrange a secure mail-in return.
Receive Refund or Exchange
Once inspected, we will process your exchange for a different size or model, or issue a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing