Frequently Asked Questions
Everything you need to know about your next ride from Osborne Park.
Can I pick up my bike in-store at Osborne Park?
Yes, we offer a Click & Collect service. Once your bike is professionally assembled and safety-checked by our mechanics, we will contact you to arrange a pickup time at our Osborne Park showroom.
Do you offer professional bike fitting services?
Absolutely. To ensure maximum comfort and performance, we provide expert bike fitting for all new purchases. Our team will adjust the saddle height, reach, and positioning to suit your riding style.
What is the warranty policy on Giant bikes?
All Giant frames come with a limited lifetime warranty for the original owner. Components are covered by their respective manufacturer warranties, typically ranging from 12 to 24 months.
Do you offer financing options like Afterpay or Zip?
Yes, we provide several flexible payment options including Afterpay and ZipMoney, allowing you to ride now and pay later with interest-free installments.
What happens if I need a service or repair?
Our Osborne Park location features a fully equipped service center. We recommend a first service after 4-6 weeks of riding to ensure cables and components have settled correctly.
Can I return a product if it's the wrong size?
We accept returns on most accessories and apparel within 30 days, provided they are in original condition. For bike sizing issues, please contact our team immediately to discuss exchange options.